Warranty, Shipping & Returns

Last updated: November 11, 2026

Business information

ecruherb.com is operated by ÉCRU WORKS LLC, 3 Court Sq, Long Island City, NY 11101, United States. Phone: +1 917-913-5770. Email: info@ecruherb.com.

Warranty

Warranty duration. This product is warranted to the original consumer purchaser for a period of one (1) year from the original date of purchase. Register the unit on our warranty registration page and the warranty is extended for the lifetime of the original purchaser.

Warranty coverage. The product is warranted against the manufacturer’s defective material or workmanship. This warranty is void if the product has been damaged by accident, unreasonable use or misuse, neglect, improper service, commercial use, repairs by unauthorized personnel, or other causes not arising out of defects in the manufacturer’s materials or workmanship. This warranty does not extend to units used in violation of the written instructions in the User Guide, units used to violate any state or federal law, units that have been altered or modified, or products or parts whose serial number has been removed, altered, defaced, or rendered illegible.

Warranty performance. During the warranty period, a product with a defect will be either repaired or replaced with a reconditioned comparable model when it is returned to ÉCRU WORKS LLC. The repaired or replacement product remains in warranty for the balance of the applicable warranty period.

Warranty disclaimers. This warranty is in lieu of all warranties expressed or implied, and no representative or person is authorized to assume for ÉCRU WORKS LLC any other liability in connection with the sale of our products. There shall be no claims for defects or failure of performance or product failure under any theory of tort, contract, or commercial law, including but not limited to negligence, strict liability, breach of warranty, and breach of contract, except where such limitation is prohibited by law.

Shipping policy

Where we ship. We ship to addresses in the United States only.

Processing and delivery. Orders are processed within 1–2 business days. Delivery typically takes 5–9 business days. These are estimates, not guarantees; weather and carrier delays can extend them.

Carriers. We use UPS and USPS.

Costs. Standard shipping is free. The price shown at checkout is the full amount you pay for the product and standard shipping.

Return and refund policy

30-day return window. You may return an unused appliance within 30 days of delivery for a refund of the purchase price. The appliance must be unused and in like-new condition, in its original packaging, with all accessories, manuals, and cords included.

Start a return. Contact us first at +1 917-913-5770 or info@ecruherb.com so we can issue a return authorization and shipping instructions. Please do not send an item back without contacting us first.

Who pays for return shipping. If you are returning an item because you changed your mind, you pay the cost of return shipping. If the item arrived damaged, defective, or is not what you ordered, we pay the cost of return shipping.

Refund timing and method. Once we receive and inspect your return, we refund the full purchase price to your original payment method, typically within 5–10 business days. There is no restocking fee, and because outbound shipping is free there is no shipping charge to deduct from the refund.

Damaged or defective on arrival. If your appliance arrives damaged or fails within the first 30 days, contact us and we will arrange a prepaid return. You choose either a replacement unit or a full refund.

After 30 days. Manufacturing defects are covered by the limited warranty described above, which repairs or replaces the unit rather than issuing a cash refund.

Payment methods

We accept major credit and debit cards. Payments are processed securely by Stripe on Stripe’s hosted checkout page. We never see or store your full card details. All prices are listed in US dollars.

Product use

ÉCRU sells kitchen appliances and accessories only. We do not sell herbs, botanical material, or any controlled substance, and nothing on this site should be read as encouraging unlawful use of any substance. The appliance is intended for lawful culinary use with legal ingredients.

Contact

ÉCRU WORKS LLC
3 Court Sq
Long Island City, NY 11101
United States

Phone: +1 917-913-5770
Email: info@ecruherb.com